FAQs
Fundamentals of Grounding
What is earthing?
Erdung, auch bekannt als Earthing means connecting your body directly to the natural electrical energy field of the Earth's surface. This can be done by walking barefoot outdoors or by using "barefoot substitutes" like the products from PrimalEarth, which channel the Earth's energy into your body through the grounding hole in electrical outlets or a simple grounding rod kit.
What technology is behind the grounding products?
The technology of GroundingWell products is simple. All products are made with conductive material. PrimalEarth sleep systems contain silver threads that transfer the Earth's energy to you through a grounding cable that is plugged into the grounding hole of an outlet or an optional grounding rod. The products are durable, safe, and affordable.
How does earthing affect dogs, cats, and other pets?
Pets can benefit from earthing just like humans. Earthing can reduce inflammation, improve circulation, and stimulate collagen production. Many customers report that their pets are instinctively drawn to grounded bed sheets and experience health benefits as a result.
Which plug type should I choose?
This depends on the country you live in:
- Canada and USA: USA plug
- United Kingdom: UK plug
- Germany, France, and other EU countries: EU plug
- Australia and New Zealand: AU/NZ plug
- Singapore: UK plug
- Malaysia: UK plug
- Indonesia: Type C and Type F (EU plug)
Adapters for: USA/CAN, NZL/AUS and UK
Is there an adapter for every country included in the scope of delivery?
Yes, there are free adapters for these following countries:
Australia & New Zealand: plug (Type I)
USA & Canada: plug type (Type A and B)
United Kingdom: plug type (Type G)
General Product Questions
How do I test my PrimalEarth™ grounding bed sheet?
To test your PrimalEarth™ product, you will need a multimeter or voltmeter. This device measures your body voltage. If the grounding products are working, your body voltage will decrease as soon as you place a part of your body on the mat or sheet.
Do grounding products emit EMFs or magnetic fields?
No, grounding products do not emit EMF radiation or magnetic fields because they do not use electrical energy; they simply connect to the Earth.
Why can't I detect continuity in the grounding cable?
This is likely due to your multimeter. All our grounding cables have a built-in 10,000-ohm resistor as a safety measure. Many multimeters have a continuity test that is not suitable for accurately measuring high resistance values.
Do grounding products work in apartments?
Yes, all of our grounding products work perfectly in high-rise apartments, regardless of the floor, as long as the grounding outlet is properly grounded.
Which plug type should I choose?
This depends on the country you live in:
- Canada and USA: USA plug
- United Kingdom: UK plug
- Germany, France, and other EU countries: EU plug
- Australia and New Zealand: AU/NZ plug
- Singapore: UK plug
- Malaysia: UK plug
- Indonesia: Type C and Type F (EU plug)
Do grounding products affect pacemakers or metal implants?
There is no evidence to suggest that grounding affects pacemakers or metal implants. Grounding has a blood-thinning effect, which reduces the risk of blood clots and improves circulation. However, we recommend consulting your doctor before using grounding products if you are taking blood-thinning medications.
Can I use the product if I have a specific medical condition?
If you suffer from a medical condition or have health concerns, we strongly recommend consulting your doctor or a healthcare professional before using the product.
PrimalEarth™ Bed Sheet Questions
Can I put a regular sheet over the grounding sheet?
For optimal results, your skin should have direct contact with the grounded PrimalEarth product. Another sheet could impair conductivity.
Can I wear pajamas while sleeping on the grounding sheet?
Yes, you can wear pajamas. Direct skin contact optimizes grounding benefits, but it is not necessary to sleep naked. Body parts like arms, legs, or feet should have direct contact with the sheet.
How do I wash my earthing sheets?
Regular washing is recommended to maintain the conductivity of the silver threads. Use cold water and avoid bleach, fabric softeners, or oily detergents.
How long do these sheets last?
With proper care and maintenance, our sheets can last as long as regular cotton bed sheets.
What are your grounding sheets made of?
Our grounding sheets are made of 95% high-quality cotton and 5% silver. This combination allows for effective grounding while providing comfort.
Can I use the grounding products in winter?
Yes, using grounding products indoors is especially ideal in winter to avoid the cold.
Refunds and Exchanges
How can I return an item?
To return an item, please contact our customer service. We will provide you with detailed instructions for the return process and a return label.
How long do I have to return an item?
You have 30 days from the receipt of the item to return it.
How do I receive my refund?
After receiving and inspecting the returned item, the refund will be processed through the original payment method within 14 days.
What if the item is damaged or defective?
If the item is damaged or defective, please contact our customer service immediately at office@primal-earth.com. We will assess the damage and offer you a return or exchange.